Shipping & Returns

Shipping costs a flat rate of $16.50 per product across New Zealand. Please note that if you order multiple products, each one will be shipped separately. This allows us to process and dispatch your items as quickly as possible, ensuring you receive your order without unnecessary delays.

We partner with a reliable nationwide courier service that delivers within two business days from the date your product is dispatched. Once your order has been shipped, we will send you tracking details so you can easily monitor the progress of your delivery.

If your order is branded, we’re unable to accept returns unless the item is faulty. If your order is unbranded, unused, and in its original packaging, you can return it for a credit, exchange, or refund within 14 days of receiving it. Please email us to initiate a return. 

If you have any questions about your shipment or need assistance, please reach out to us here.

Want to know how long your order might take? Check our Lead Times page for up-to-date info.